| International ShoppingSavonnerie most of it's products worldwide with a few necessary exceptions listed below. Please note that there is a 2Kg limit for Airmail services, orders beyond this weight can still be fulfilled but we would ask that you save the contents of your shopping basket and we will process your order manually via the most suitable method either multiple consignments via Airmail or an International service with our courier TNT. We're sure that as soon as you've made your purchase you'll be keen to receive your order as soon as possible, as such Savonnerie endeavours to ship orders placed prior to 2.00pm the same day. European Airmail – takes approximately 3-5 working days subject to Royal Mail and local postal services. Note there is a maximum parcel weight of 2Kg for this service. 0.0Kg - 0.5Kg - £3.75 0.5Kg - 1.0Kg - £6.45 1.0Kg - 1.5Kg - £8.65 1.5Kg - 2.0Kg - £10.35 Note: Exact weight will be advised during checkout. Outside Europe Airmail – takes approximately 6-12 working days subject to Royal Mail, customs and local postal services. Note there is a maximum parcel weight of 2Kg for this service. 0.0Kg - 0.5Kg - £5.50 0.5Kg - 1.0Kg - £10.00 1.0Kg - 1.5Kg - £15.00 1.5Kg - 2.0Kg - £20.00 Note: Exact weight will be advised during checkout. Customs Duty and VAT on export orders UK Sales Tax, currently 20%, is included in all quoted prices. All shipments out of the EU are free of sales tax which will be deducted during checkout. All EU orders are charged VAT at the standard rate. All orders are processed on a 'Duty Unpaid' basis as such local customs charges and duties are the responsibility of the customer and may be charged directly to you seperately by your local authority. We recommend you make additional enquiries as to the nature of any further charges that may be incurred. Exclusions Due to the plant and herbal nature of some of our products we are currently unable to ship retail orders to Australia & New Zealand. Perfume and reed diffusers are currently excluded from shipment outside of Europe. What happens if my order doesn't arrive? European Airmail services typically take 3-5 days to be delivered but depending upon time of year, exact location and prior attempted delivey, packages can take up to 15 days to arrive. If you haven't received your purchase within 10 working days please contact immediately via email or telephone detailed below. Outside Europe Airmail services typically take 6-12 days to be delivered but depending upon time of year, exact location and prior attempted delivey, packages can take up to 20 days to arrive. If you haven't received your purchase within 15 working days please contact immediately via email or telephone detailed below. Please note that local customs and postal services are beyond our control. Whilst customs delays are unusual please Savonnerie cannot be held responsible for any delays or confiscation caused by local customs or local postal services delays. Returns Returns are subject to Savonnerie's standard Terms & Conditions. Need any further help? Please contact us via: Telephone: 02920843105 Email: info@savonneriesoap.com | ||||||
